TNG Feedback

We work hard to ensure every single one of our customers are 100% satisfied with every single purchase they make from our store. Whether that be a few minkee liners to a whole batch of custom dyed yarn. We strive to get your imagination into our products.

It's simple. Customer service is our top priority, we want you to be 100% happy and your opinions really do matter.

Please use the contact page HERE to email us your feedback or suggestions.
It would be hugely appreciated by us and future customers to get honest reviews on the service we provide and any changes we could make to keep our High Level of Customer Service.

We will try and place as many as we can below for you to browse -


I have to say, I have only ordered from you twice, but each time have been
very impressed. It was a lovely surprise to receive the extra little gift in
the parcel. Thankyou for such prompt service.
Jenny Carr

I find you site very good, it has lots of information about the products you instock. Any time I have bought anything always get them fast, very good
customer severice. This is a good honest and user freindly site, With 2
lovely ladies running it :-) x
Hannah Will


I love the nappy garden, customer service is fantastic. They have a great range of wool, cloth and accersorries.

Jacqui Thomson (taken from Facebook reviews)


I love the nappy garden!! Great website, fab service. Information is easy to
find and understand. I have only ever brought from the nappy garden! Thanks
ladies! Xx
Emma Sarsons


These ladies have made wool/nappy shopping so much easier, great customer
service, speedy postage and lovely lovely products. The wool items that my
son has are very well made and the colours are fabulous, and I would highly
recommend this site to anyone looking for anything cloth nappy related.

Ruth Smith

I was very excited to find the monkey foot wetbag I wanted in stock here
(the only site in UK) and even more impressed at the super speedy delivery.
I'll definitely be ordering from here again - thank you :D

 
Charlotte Castle

 Lisa is amazing helpful, honest and genuine - no pressure to buy even after a million questions! As a mum she knows we need honest advice and to be left to make our own decisions not hard sell! Any orders I place i place always arrive promptly and with full post-sales customer service too :)

Sarah Jane Lawrence


 Fantastic customer service from The Nappy Garden. I bought yarn one day and it was with me the next. Will definitely be back for more goodies :)

Eleanor Notman

got my parcel of goodies today thanks :) LOVE the drybibs, they got soaked today but Izzys clothes underneath were still dry. the alternative bib you sent is perfect thanks, think il be getting some more next pay day!
Katie Willis

I ordered loads of bundled wipes and a FnS nappy (which was a fortune!) but the service and the swift delivery meant I had a big smile on my face for a long while! The customer service is excellent too and the constant updates on their FB page meant that their fans wouldn't miss out on any opportunities. Well done and keep up the good work TNG :)
Claire Dowdican

I ordered my first skirtie - soakerless and LOVE it! I had no idea what I wanted regarding colours / type - but just knew I loved the knitted skirts! lol Emails were very friendly and took me through step by step - which was good esp when you've not ordered before. I used a custom slot and again had never done this before and again w...as easy to understand. I like that you have to measure your baby's butt, hips and waist etc means you get a good fit no matter the age or size of your little one. I would def use Nappy Garden again. P.s Will post a pic as soon as - waiting for some nicer weather so she can wear it - she's only had it on the once, but I had compliments all day on it! Even had one mum stop me in the high street!!!! :-)

Shelley Court


I am very impressed with the nappy gardens customer service and superb product range! I have order a few things and they are always to a high quality. My favorite has been the amber teething necklace that I asked for in specific colours and pattern, this was matched precisely and the result was so much better than I could ever have i...magined :) It is a very beautiful necklace.
The custom yarn is also first class and my favourite type of yarn to knit with, as it seems to be just the right thickness and softness etc.
Lisa is always ready to help and has got me out of some sticky spots :) Thank you, I Will be back here again and again.
Marie Richards

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